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R4NK1N Consultancy Limited: 2026 Terms of Business

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1. Definitions & Scope

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• 1.1 Definitions: * Business Day: 09:00–17:00 GMT, excluding weekends and UK public holidays.

  • Contract: The legally binding agreement formed under Term 2.2.

  • Goods: Any refrigeration, catering equipment, or parts specified in an Order.

  • Customer/You: The business entity (Trade Only) purchasing Goods.

  • R4NK1N/We/Us: R4NK1N Consultancy Limited (SC594539), Rosyth, KY11 2BD.

• 1.2 Business Trade Only: By placing an Order, you confirm you are acting for purposes relating to your trade, business, or profession. Consumer cancellation rights (Distance Selling) do not apply to these B2B Terms.

• 1.3 Precedence: These Terms supersede any Customer-provided terms, purchase orders, or oral agreements.

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2. Formation of Contract

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• 2.1 The Offer: Your Order constitutes an offer to buy. You are responsible for ensuring the technical specifications of the Goods meet your site requirements.

• 2.2 Acceptance: A Contract is formed only when we issue a written Sales Order Confirmation. Automated "order received" emails do not constitute acceptance.

• 2.3 Validity: Quoted prices remain valid for 21 Business Days. We reserve the right to revoke quotes or cancel Orders if credit checks are unsatisfactory.

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3. Delivery & Risk

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• 3.1 Logistics: Delivery dates are good-faith estimates; time is not of the essence. We are not liable for losses caused by transport delays.

• 3.2 Kerbside Policy: Standard delivery is kerbside only. It is your responsibility to move Goods from the vehicle into your premises.

• 3.3 Inspection: You must inspect Goods immediately upon arrival. Damage must be noted on the courier’s POD (Proof of Delivery) and reported to us in writing within 24 hours.

• 3.4 Site Access: You must notify us of any restrictions (e.g., pedestrian zones, stairs, narrow doors). Failed deliveries due to access issues will incur redelivery and storage fees.

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4. Pricing & Payment

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• 5.1 VAT: All prices exclude VAT and delivery charges unless expressly stated otherwise.

• 5.2 Price Adjustment: We reserve the right to adjust prices prior to dispatch to reflect external cost increases (e.g., manufacturer hikes, duties, or currency fluctuations).

• 5.3 Payment Terms: * Pro-forma: Payment required in full before dispatch for non-account holders.

  • Credit Accounts: Payment due strictly 30 days from invoice date.

• 5.4 Late Payment: Statutory interest plus recovery costs will be applied to all overdue balances under the Late Payment of Commercial Debts Act.

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5. Leasing & Finance

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• 6.1 Third-Party Financing: We act as an introducer only. The lease is a separate legal contract between you and the Lease Company.

• 6.2 Approval: Goods will not be dispatched until we receive "Clear to Go" confirmation and signed documents from the financier. We are not liable for delivery delays caused by the finance process.

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6. Warranties & Returns

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• 7.1 Manufacturer Warranty: Most Goods carry a manufacturer’s warranty. We facilitate claims but do not provide an independent warranty unless specified.

• 7.2 Reporting Defects: Material defects must be reported within 3 Business Days of discovery.

• 7.3 Warranty Calls: A refundable "Abortive Call" deposit may be required before an engineer is dispatched. If the fault is found to be user error or incorrect installation, this deposit is forfeited.

• 7.4 Restocking: Authorized returns of non-defective Goods are subject to a restocking fee (typically 25%) plus original and return carriage costs. Used or unboxed items cannot be returned.

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7. Limitation of Liability

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• 8.1 Cap on Liability: Our total liability for any claim—whether in contract, tort, or negligence—shall not exceed the total invoice value of the Goods in question.

• 8.2 Consequential Loss: We are not liable for indirect or consequential losses, including but not limited to:

  • Loss of profit or revenue.

  • Loss of perishable stock (e.g., food spoilage) due to equipment failure.

  • Business interruption costs.

• 8.3 Professional Installation: Refrigeration and AC equipment must be installed by a F-Gas certified engineer. Failure to provide proof of professional installation voids all warranties and excludes R4NK1N from any related liability.

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8. Title & Risk

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• 9.1 Risk: Risk passes to you upon offloading at the Delivery Location.

• 9.2 Title: Ownership of Goods remains with R4NK1N until all sums due (across all orders) are paid in full. We reserve the right to enter your premises to recover Goods if payment is defaulted.

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9. General

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• 10.1 WEEE Regulations: You assume all responsibility for the disposal of "Waste Electrical and Electronic Equipment" unless otherwise agreed in writing.

• 10.2 Communications: We record calls and monitor emails for training, security, and to provide a record of the Contract.

• 10.3 Force Majeure: We are not liable for failures caused by events beyond our control (e.g., strikes, pandemics, global shipping disruptions).