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1. Definitions 1.1 The following terms apply:

• Business Day: Any day excluding weekends and public holidays.

• Contract: The agreement for the sale of Goods between you and us, whether placed online, by phone, or directly.

• Delivery Location: The agreed address for delivery as specified in your Order.

• Goods: Products listed in your Order and described on our website or catalog.

• Lease Company: Any financing entity involved in your purchase, whether introduced by us or chosen by you.

• Order: Your purchase request submitted online, by phone, or directly.

• Site: Our website facilitating purchases and order placements.

• Terms: These Terms and Conditions, as updated periodically.

• We, Us, Our, R4nk1n: R4nk1n Consultancy Limited, Rosyth, KY11 2BD.

• You, Customer: The trade entity purchasing Goods from us.

1.2 Placing an Order signifies your acceptance of these Terms and confirms that you are a commercial customer. 1.3 These Terms take precedence over any conflicting terms proposed by you.

2. Contract Formation & Order Acceptance 2.1 Your Order is an offer to purchase Goods under these Terms. You must ensure accuracy. 2.2 Acceptance occurs when we email a sales order confirmation, forming a binding Contract. 2.3 The Contract constitutes the entire agreement between us. You acknowledge no reliance on prior statements not included herein. 2.4 We reserve the right to conduct credit checks and request trade references. 2.5 We may cancel any Order at our discretion and refund payments if necessary. 2.6 Quoted prices are valid for 21 Business Days unless otherwise stated.

3. Delivery 3.1 Goods are delivered to the specified Delivery Location or collected within 7 Business Days. 3.2 Delivery dates are estimates; time is not of the essence. 3.3 Partial deliveries may occur without invalidating the Order. 3.4 Failure to accept delivery may result in storage fees and additional charges. 3.5 Customers must notify us of site access restrictions at the time of Order. 3.6 Lease-financed Goods will only be dispatched after lease approval. 3.7 Deliveries are kerbside only unless otherwise arranged. 3.8 Customers must inspect deliveries for damages and report within 24 hours. 3.9 Spare parts may have extended lead times if sourced from European manufacturers.

4. Order Modification We may adjust specifications if changes do not materially affect product quality or function.

5. Price & Payment 5.1 Prices are set per Order or our current price list and may exclude VAT. 5.2 Additional charges may apply for delivery to third-party addresses, modifications, or special testing. 5.3 Payment is due: a) 30 days from invoice for approved credit accounts. b) Before dispatch for non-credit accounts. 5.4 Late payments may incur interest under the Late Payment of Commercial Debts Act. 5.5 We reserve the right to adjust prices due to external cost increases.

6. Leasing 6.1 Lease financing is subject to approval. 6.2 We act only as an introducer and are not liable for lease agreements. 6.3 Lease transactions are separate from our contract with you. 6.4 Delays in providing lease documents may affect delivery times.

7. Warranties, Returns & Cancellations 7.1 Goods are warranted to conform to description and be free from material defects. 7.2 Defects must be reported within 3 Business Days of discovery. 7.3 Manufacturer warranties apply unless otherwise stated. 7.4 A refundable deposit may be required for warranty service calls. 7.5 Warranties apply only within mainland UK. 7.6 Shortages or damages must be noted upon delivery. 7.7 Non-delivery must be reported within 2 Business Days. 7.8 Returns must be authorized and comply with packaging and condition requirements. 7.9 Restocking charges may apply for returned Goods. 7.10 Used items are non-returnable. 7.11 Cancellations must be made in writing. If Goods are in transit, additional charges may apply.

8. Limitation of Liability 8.1 Term 8 defines our full liability in respect of the Goods. All other conditions, warranties, or other undertakings concerned with the Goods, whether express or implied by statute, common law, custom, usage, or otherwise, are excluded to the fullest extent permitted by law, except that nothing in these Terms shall exclude our liability for:

a) Death or injury resulting from our negligence; b) Breach of terms as to title under Section 12 of the Sale of Goods Act 1979; c) Fraud or fraudulent misrepresentation; or d) Defective products under the Consumer Protection Act 1987.

8.2 Subject to Term 8.1:

a) We shall not be liable for any direct or indirect costs, claims, damages, losses, or expenses arising out of any tortious act or omission or any breach of contract or statutory duty calculated by reference to profits, income, production, or accruals or loss of such profits, income, production, or accruals or any indirect or consequential losses; b) Our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not in any circumstances exceed the invoice value of the Goods.

8.3 Force Majeure Neither party shall be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by a Force Majeure Event.

8.4 We shall not be responsible for affixing any warning notices to the Goods or their packaging. This shall be your responsibility, and you are deemed to have full knowledge of the Goods in relation to safety and otherwise.

8.5 You are responsible for awareness of all relevant guidelines and regulations relating to health and safety within the workplace.

8.6 We shall not be liable for your failure to comply with Terms 8.4 and 8.5, and you agree to indemnify us against all losses and costs arising from such failure.

8.7 The installation of the Goods requires a qualified person. We will not accept any actual or consequential claim or liability arising from incorrect installation and fitting of the Goods. We make no warranty as to the suitability of any packaging should you wish to re-sell the Goods.

9. Title & Risk 9.1 The Goods shall be at your risk from delivery. However, we shall retain title (ownership) of the Goods until such time as you have paid any monies due to us on any order. 9.2 Whilst we retain ownership, specific terms apply regarding storage, resale, and insurance.

10. UK WEEE Regulations 10.1 We sell products either retaining the Producer’s obligations or with you assuming them. This must be documented and disclosed to subsequent purchasers.

11. Recording of Communications We may monitor, record, store, and use any telephone, email, or other communication for verification, training, and crime prevention purposes.