Warranty

Parts Warranty

 

All products come with a minimum standard 12-month parts-only warranty. Electromechanical components are generally covered for defects and will be replaced with either like-for-like parts or compatible alternatives.

 

Exceptions

 

Cosmetic and fabricated items are not covered by the warranty unless reported as damaged within 24 hours of delivery. The following items are excluded from the warranty:

 

Shelves, baskets, trays, and pans

Light bulbs, tubes, gaskets, and trims (considered consumables)

Other consumable items and breakables

Stock loss due to unit failure or any consequential losses

 

Warranty Conditions

 

The warranty becomes void if non-approved parts are installed. To process a warranty claim, the serial number of the faulty unit must be provided. We reserve the right to collect faulty parts for inspection if necessary. Please note, the warranty is non-transferable.

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Making a Warranty Claim

Before submitting a claim, please confirm your equipment's warranty coverage and validity.

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Parts-Only Warranty

1. Report the Issue – Contact R4nk1n to log the fault. We can recommend a qualified engineer if needed.

2. Engineer Inspection – An engineer will assess the issue. Call-out fees are not covered under warranty.

3. Submitting a Claim – The engineer’s report must be sent to R4nk1n. If the fault is manufacturer-related, replacement parts will be provided.

4. Parts Installation – A qualified engineer must install the new parts. Labour costs are not covered.

5. Returning Faulty Parts – Some manufacturers require faulty parts to be returned. A £300 refundable deposit may be required until the part is received.​

Parts & Labour Warranty (Full Warranty)

1. Report the Issue – Contact R4nk1n immediately. A £300 refundable deposit will be taken.

2. Engineer Inspection – If the issue is a manufacturer fault, the deposit will be fully refunded. If user error is found, the visit will be chargeable.

3. Repairs & Replacements – Faulty parts will be ordered and installed by an engineer at no cost to the customer.

4. Coverage Conditions – Any faults caused by misuse, incorrect installation, or lack of maintenance will not be covered, and all costs will be chargeable.​

Refundable Deposit Policy

A deposit ensures coverage of potential non-warranty costs. If the issue is manufacturer-related, the full deposit is refunded. If caused by misuse, installation errors, or lack of maintenance, the deposit is used toward call-out fees or repairs.

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Warranty Coverage & Length

• All commercial equipment includes a minimum 12-month parts-only warranty.

• Standard warranties vary by manufacturer, typically from 1 to 5 years.

• Extended warranty options may be available at an additional cost.

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Terms & Conditions

• Warranty covers manufacturer faults only—misuse, incorrect installation, or lack of maintenance is not covered.

• Regular servicing, proper installation by a qualified engineer, and adequate airflow are required for warranty validity.

• R4nk1n facilitates claims but all warranties are held by the manufacturer, and response times depend on them.

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